NEC Display Wall Calibrator Guide de l'utilisateur télécharger pdf (Page 77)

Color Sensor

Problem: Software is unable to detect the X-Rite ColorMunki

Solution: If the X-Rite ColorMunki software is installed, it will prevent NEC Display Wall Calibrator from accessing the

device even if the main ColorMunki application is not currently running.

If the ColorMunki software prior to version 1.1.0 is being used

• NEC Display Wall Calibrator will detect if the ColorMunki software is running and give the option of closing

it automatically.

• To use the ColorMunki software again after NEC Display Wall Calibrator has closed it, the colormunki.exe

application must be run from the Startup menu in Windows.

If the ColorMunki software version 1.1.0 or newer is being used:

• The ColorMunki Service in the Windows Control Panel > “X-Rite Device Services” must be turned off to

allow NEC Display Wall Calibrator to access the device.

• To use the ColorMunki software again, the ColorMunki Service must be turned back on.

Problem: When calibrating or measuring a display, the software becomes stuck with the message “Detecting sensor

on display”.

Solution: The software detects that the sensor is positioned on the correct display by ashing alternate red and green

patterns on the display and taking measurements with the color sensor. If valid color measurements are not detected

then the calibration or measurement will not proceed. If the color sensor is damaged or has become very inaccurate it

may not be able to detect the colors correctly. It may be necessary to replace the color sensor.

Problem: DataColor Spyder 3 color sensor is not detected (Windows only).

Solution: The device drivers may not be installed. Open the Windows device manager and locate the Spyder 3 de-

vice. Select Update Drivers and provide the location of the drivers. The driver les are copied during installation to the

following folders:

On 32 bit Windows:

• C:\Program Files\NEC Display Solutions\NEC Display Wall Calibrator\Drivers\Spyder3

On 64 bit Windows:

• C:\Program Files (x86)\NEC Display Solutions\NEC Display Wall Calibrator\Drivers\Spyder3

If the drivers are not installed in this location, reinstall NEC Display Wall Calibrator and make sure the option to install

the Spyder 3 drivers is selected.

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NEC Display Wall Calibrator Guide de l'utilisateur Page 77