
GammaCompMD QA Client User Manual
Copyright © NEC Display Solutions Ltd., 2006 -2015 159
An error dialog appears stating
“System service start failed.”
A start command was sent to the engine
service, enabling the database service, but the
service could not start. Restart the system and
try again.
An error dialog appears stating
“An unforeseen error was
detected in communication
with the system service”
An unforeseen internal error occurred.
Restart the system and try again.
An error dialog appears stating
“The test using the specified
number failed. Try a different
number.”
Check whether the MD-N2M5B sensor is
connected. If the sensor is connected, try again
with a different serial number. Refer to 7.2.6
Sensor Setup (page 77).
An error dialog appears stating
“Reference calibration failed.”
Case 1: When using a display with integrated
front sensor: Check whether an external sensor
is connected.
Case 2: When using a display without a front
sensor: Check that the retractable sensor
(MD-N2M5B) and an external sensor are
connected. Refer to 7.2.6 Sensor Setup (page
77). If the sensors are connected, check that
the sensors are supported and try again. Refer
to 1.5 External Sensors (page 10).
An error dialog appears stating
“Reference Calibration can't be
performed with the selected
external sensor. Please use a
color sensor."
An external sensor that supports color
measurements is required to run the reference
calibration for the color display's front sensor.
Confirm that the external sensor's settings are
correct and retry. Refer to 7.2.6 Sensor Setup
(page 77).
An error dialog appears stating
“No enabled external sensor
found. Check the connection
and try again.”
Check whether the sensor is connected.
If the sensor is connected, check that this
sensor is supported by GammaCompMD QA
Client. Refer to 1.5 External Sensors (page 10).
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